Return Policy

Updated as August 26, 2022

We want you to love your purchase; these are the conditions that apply to returns of products:

Products purchased through the Website may be returned to Company in accordance with this return policy. Company products purchased through third-party retailers are subject to the return policies applicable to such outlets.
Only products in unopened original packaging that have not been tampered with or used in any manner or that are damaged or defective upon delivery may be returned to Company for a refund.
You should inspect products for damage immediately upon delivery. If you notice any damage or believe a product is defective, you should contact us immediately at hello@dalelanddalel.com to file a report. However, in order to qualify to receive a refund for any such claim, you need to contact us no later than eight (8) calendar days from delivery.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
You must return all products to us within thirty (30) calendar days of delivery of those products, and use a delivery method that allows for shipment tracking.
Returned products should be shipped to the address informed by the Company at the moment of accepting the product return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
We are here to help make your return as easy as possible. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 to 15 business days.
Company will not accept merchandise that, in its reasonable discretion, has been used, altered, or damaged by you or a third party for which it is not responsible. The company is not responsible in the event that returned packages are lost, stolen, or mishandled.
If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Company reserves the right, in its reasonable discretion, to refuse to refund any product that does not strictly comply with the above requirements.

If you have not received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at hello@dalelanddalel.com