Updated as August 26, 2022
This warranty only covers manufacturing defects, starting from the date of delivery. This warranty lasts for 1 year on failures from residential, non-commercial usage
If you have any problem with the use of the purchased product, if it arrived in poor condition or is different from the one promoted, we will proceed immediately to solve the problem. If the client wishes to request a guarantee, it must be valid.
Contact our Customer Service team at email@example.com to start the return process. Please include the following information:
- Number of order
- Proof of purchase
- Video or photo of the defective product
- Full delivery address
- Contact phone number
Please read our Return Policy to know the process.
Conditions that are not covered:
- Furniture is not explicitly specified as suitable for outdoor use and is not covered for damage or defect from outdoor use.
- Problems caused by abuse, fading, misuse or an act of nature, burn marks, animal damage, staining and mildewing of fabrics, and failure to take reasonable care of the furniture.
- Product damage resulting from unauthorized product modification
- Damage caused by natural disasters
- Theft or loss of the product